Refund Policy

Thank you for choosing our domain hosting services. We value your business and strive to provide the best possible experience. However, we understand that there may be instances where you may need to request a refund. This refund policy outlines the guidelines and procedures for refund requests.

1. Eligibility for Refunds

   1. Our refund policy applies to the following services:

      - Web hosting packages

   2. The following conditions must be met for a refund to be eligible:

      - The refund request is made within 15 days of the initial purchase or renewal.

      - The refund refund will be processed in 7 to 10 working days
      - The service has not been used extensively, including but not limited to:
      - Activating the domain or hosting service
      - Uploading website files or content
      - Utilizing significant server resources
      - The request is not due to a violation of our Terms of Service or Acceptable Use Policy.
      - The request is not related to any promotional or discounted pricing unless otherwise specified.

2. Refund Process

   1. To request a refund, please contact our customer support team through the designated channels specified on our website.

   2. Provide the necessary details, including your account information, order number, and the reason for the refund request.

   3. Our customer support team will review your request and respond within a reasonable timeframe.

   4. If your refund request is approved, we will initiate the refund within a reasonable timeframe using the original payment method.

3. Refund Amount

   1. For domain registrations or renewals, the refund amount will exclude any associated domain registration or renewal fees that are non-refundable.

   2. For web hosting packages, the refund amount will be calculated based on the unused portion of the service, excluding any setup fees or domain registration fees.

   3. Any additional services, such as SSL certificates or add-ons, are non-refundable.

4. Non-Refundable Items

   1. The following items are non-refundable:

      - Domain registration, renewal or transfer
      - Setup fees
      - Additional services, such as SSL certificates or add-ons
      - Fees associated with domain transfers or changes
      - Fees related to violations of our Terms of Service or Acceptable Use Policy

5. Disputes and Exceptions

   1. In case of disputes or exceptions, we reserve the right to make the final decision regarding refund eligibility.

   2. Refunds will not be provided for any services or purchases made outside of our domain hosting services.

6. Policy Changes

   Please note that this refund policy is subject to change without prior notice. We encourage you to review the refund policy periodically to stay informed about any updates.

7. Contact Us

   If you have any questions or require further assistance, please don't hesitate to contact our customer support team. We are here to help you. our Email: [email protected]